Privacy Policy
Last updated: January 2026 · This is placeholder content. Admins should replace with a legally reviewed privacy policy.
1. Introduction
Anchora Alliance ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services. By using our platform, you consent to the practices described in this policy.
2. Information We Collect
We collect information you provide directly, including: full name, email address, phone number, employer/organisation details, preferred language, appointment details, and session notes. We also collect technical data including IP address, browser type, and usage analytics.
3. How We Use Your Information
Your information is used to: provide psychological services; process payments; send appointment confirmations and reminders; generate invoices; improve our platform; and comply with legal and professional obligations.
4. Confidentiality of Clinical Information
All clinical session notes and psychological assessment data are treated with the highest level of confidentiality in accordance with the HPCSA (Health Professions Council of South Africa) ethical code. Clinical notes are accessible only to your assigned consultant and authorised administrators.
5. Data Sharing
We do not sell your personal data. We may share data with: payment processors (Stripe) for secure payment handling; email service providers for communications; and regulatory bodies where legally required.
6. Data Retention
We retain personal data for as long as necessary to provide our services and comply with legal obligations. Clinical records are retained in accordance with HPCSA guidelines (minimum 6 years for adults).
7. Your Rights
Under POPIA (Protection of Personal Information Act), you have the right to: access your personal information; request correction of inaccurate data; request deletion of data (subject to legal requirements); object to processing; and lodge a complaint with the Information Regulator.
8. Security
We implement appropriate technical and organisational measures to protect your data, including SSL/TLS encryption, access controls, and secure data storage. We enforce HTTPS across all platform communications.
9. Cookies
We use essential cookies to operate the platform and analytics cookies to improve our service. See our Cookie Policy for full details.
10. Contact
For any privacy-related queries, contact our Information Officer at: privacy@anchoraalliance.com or +27 (0) 12 345 6789.