Terms & Conditions
Last updated: 2026
1. Acceptance of Terms
By accessing or using Anchora Alliance's website and services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Services
Anchora Alliance provides mental health and psychosocial support (MHPSS) services and Employee Assistance Programme (EAP) services through registered psychological practitioners. Our services are not a substitute for emergency or acute psychiatric care.
3. Booking & Payment
Sessions are confirmed upon receipt of payment (or EAP authorisation). Session fees are non-refundable except where Anchora Alliance cancels the session. Payment is processed securely via Stripe.
4. Cancellation Policy
• 48 hours or more notice: full refund or reschedule at no charge. • Less than 48 hours notice: 50% of session fee charged. • No-show: full session fee charged. Anchora Alliance reserves the right to cancel or reschedule sessions with 24 hours notice where possible.
5. Confidentiality
All sessions are confidential in accordance with HPCSA ethical guidelines and applicable South African law. Confidentiality may be broken only as required by law or to prevent serious imminent harm.
6. Professional Standards
All consultants at Anchora Alliance are registered with the Health Professions Council of South Africa (HPCSA) and practise within their scope of expertise and in accordance with applicable professional and ethical codes.
7. Limitation of Liability
Anchora Alliance's liability is limited to the fees paid for the specific session in question. We are not liable for indirect, consequential, or incidental damages arising from use of our services.
8. Governing Law
These terms are governed by the laws of the Republic of South Africa. Disputes shall be subject to the jurisdiction of the South African courts.
9. Contact
For queries: info@anchoraalliance.com | +27 (0) 12 345 6789 | 123 Lynnwood Road, Pretoria, 0081.